Billing and Payment Terms

All services provided by JCInet are pre-paid in advance for either one month, one quarter or annual periods.

JCInet Solutions is an authorized retailer for goods and  services provided by JCI International Inc. JCInet Sales will be notified about your payment as soon as transaction is completed. Hosting packages will be activated for you within 2 business days and you’ll get your account information.

Full payment is required before we will create an account or add additional services to any account. You will be billed automatically on the day of sign-up and every month, quarter, or every one year thereafter (this is your “billing date”) until a cancellation request is received. If during any month there are any account overages (e.g. bandwidth, disk space, etc.), you will receive a separate invoice by e-mail for these charges which must be paid within 7 days of receipt.

Please note that if payment for your services in full is not received by your billing date, or payment for overages is not received within 7 days of the invoice date, you will be notified by e-mail and we will attempt to re-bill for up to 3 days before your account is suspended. You must then contact sales@jcinet.com to work out payment options. After 30 days the account will be terminated and all content deleted if not paid in full.

Customer Payment terms shall be as set forth in the Master Invoice.  All payments are due by the due date.  Late charge will accrue if payments are not received within 5 days after the due date.  All recurring monthly payments are due by the end of each month.  All yearly payments are due by the due date indicated on the invoice.

If you no longer require services with us, we’d ask that you please contact us. This way we can terminate the accounts that aren’t in use. If for any reason you are not satisfied with your purchase simply notify us to receive a refund, minus a handling and transactions fee of 15% for every software copy.

We do not require any type of contract so you may cancel service at any time. To cancel an account, you must e-mail to sales@jcinet.com requesting the account cancellation (at least five days before your next billing date). You will be notified via e-mail as soon as the cancellation request is completed or if any further information or action is needed on your part. Canceling your credit card payment may result in immediate cancellation of your hosting account regardless of any remaining time left that you have pre-paid for. Be sure that you have copies of your web files before you cancel your service.

JCInet has developed and strictly adheres to the following refund policy for all services. We appreciate the fact that you have chosen us as your internet services provider and value you as our customer.

All requests for account cancellation must be submitted in writing. It will be necessary for the customer to provide the real reason for canceling the account. At this time JCInet’s customer care team will attempt to respond to the customers needs in a positive way in order to meet the requirements, and needs of the customer in order to correct any issues and satisfy the customer.

Please note that if you have more than one internet service account with us and only cancel one of the them, the refunded amount can not be transferred to any other of your internet services accounts that you have with JCInet.

If monthly payment recurring service is cancelled, the service will continue to the end of the month and refund will be given only if there is a balance left in the account.

If yearly payment recurring service is cancelled, the service will continue to the end of the year and refund will be given only if there is a balance left in the account.

For more information about payment policy and method, please contact us.